1. Shipping & Delivery Policy Overview

This policy covers both physical goods shipment and digital product delivery. We are committed to delivering your orders safely and on time.

2. Digital Product Delivery

Digital products are delivered immediately upon successful purchase:

• Download links sent to registered email address
• License keys delivered instantly via email
• Account access activated within 1 hour
• Installation files and documentation included
• Multiple download attempts allowed (typically 5-10 times)

Note: Check your spam/junk folder if you don't receive delivery email within 1 hour.

3. Physical Product Shipping Methods

We offer the following shipping options for physical goods:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day delivery

Shipping costs are calculated based on weight, destination, and selected method at checkout.

4. Physical Product Delivery Timeline

Processing and delivery timelines for physical goods are estimated from the date your order is confirmed:

• Orders are typically processed within 1-2 business days
• Processing excludes weekends and holidays
• Delivery estimates are provided at checkout
• Unforeseen circumstances may affect delivery timelines
• We are not liable for delays caused by carriers

5. Shipping Charges

For physical products, shipping charges are:

• Calculated based on order total and destination
• Displayed before you complete your purchase
• Non-refundable unless the order is not delivered
• Free shipping may apply to orders over a certain amount
• Insurance and tracking may have additional fees

6. Tracking Your Physical Order

Once your physical order ships:

• You will receive a shipping confirmation email with tracking number
• Track your package using the provided tracking number
• Tracking information is updated regularly during transit
• Estimated delivery date is provided with tracking info

7. Delivery Address Requirements

For physical products, please ensure your delivery address is accurate and complete at checkout:

• Include complete street address and apartment/suite number
• Provide valid contact phone number
• We are not responsible for packages delivered to incorrect addresses provided by customer
• Delivery may require signature in some cases

8. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit:

• Contact us immediately with photographic evidence of damage
• We will file a claim with the carrier on your behalf
• We will replace or refund your order once the claim is resolved
• Provide tracking number and damage photos within 48 hours

9. International Shipping

For international orders of physical goods:

• Additional customs fees or duties may apply
• Longer delivery times may occur due to customs clearance
• The recipient is responsible for any customs charges
• Restricted items may not be shipped to certain countries
• International shipping is non-refundable once dispatched

10. Digital Product Support & Updates

For digital products:

• Technical support is available during business hours
• Product updates may be available for download
• Installation assistance available via email or chat
• License activation issues resolved within 24 hours

11. Physical Product Packaging

Your physical products will be:

• Carefully packed to prevent damage during transit
• Shipped in protective packaging materials
• Labeled with proper handling instructions
• Insured for their full value

12. Contact Us

For shipping or service inquiries, please contact us at:

Email: hammad@cloudyleap.com
Phone: +92 300 0922026
Address: Karachi, Pakistan

Last updated: 3/16/2026